1. Introduction & Scope
Welcome to Zelar Private Limited (“Zelar”, “Company”, “we”, “us”, or “our”). We are committed to protecting the privacy, confidentiality, and security of personal and business information entrusted to us by our clients, website visitors, partners, and end users.
This Privacy Policy governs the collection, processing, storage, and disclosure of information when you access or use our official website (www.zelar.co.in), our enterprise IT and AI software solutions, cloud platforms, and related professional services. This policy is published in compliance with applicable data protection laws, including the Information Technology Act, 2000 (and its reasonable security practices rules) and the Digital Personal Data Protection Act, 2023 (India).
2. Information We Collect
We collect only the information necessary to deliver, secure, and improve our products and services:
a) Information You Provide Directly
- Business & Contact Information: Full name, work email address, phone number, company or institution name, job title, and project requirements when you submit our consultation or contact forms.
- Account & Service Credentials: Authorised user profile details, organisation identifiers, and support communications when onboarding onto Zelar software platforms or ERP systems.
- Contractual & Billing Records: GSTIN/tax identifiers, billing addresses, and payment transaction references required for statutory invoicing and compliance.
b) Information Collected Automatically
- Technical & Log Data: IP address, browser type and version, operating system, referring URLs, pages viewed, and timestamps collected for security monitoring and system diagnostics.
- Cookies & Session Identifiers: Essential session cookies and performance metrics used to maintain secure sessions and optimise site responsiveness.
3. How We Use Your Information
Zelar Private Limited processes collected data strictly for legitimate business and contractual purposes:
- Responding to consultation requests, technical inquiries, and enterprise proposals.
- Provisioning, operating, maintaining, and supporting our AI, Cloud, Data Engineering, and ERP software solutions.
- Enforcing Zero-Trust security controls, detecting unauthorised access, preventing fraud, and ensuring high availability.
- Fulfilling statutory, tax, audit, and regulatory obligations required by government authorities.
- Sending important service notifications, security advisories, and administrative updates.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information to third parties. Information may be shared only under the following limited circumstances:
- Authorised Infrastructure & Cloud Providers: Trusted cloud hosting, security, and communication sub-processors bound by strict confidentiality and data processing agreements.
- Enterprise Client Administrations: Where you access a Zelar platform provisioned by your organisation or educational institution, your usage data is governed by our agreement with that organisation.
- Legal & Government Compliance: When required by law, court order, statutory authority, or government agency for verification, law enforcement, or regulatory compliance.
5. Data Security & Enterprise Governance
Zelar Private Limited implements industry-standard technical and organisational safeguards to protect data against unauthorised access, alteration, disclosure, or destruction:
- Encryption of data in transit using TLS/HTTPS protocols and encryption at rest across cloud storage systems.
- Strict Role-Based Access Control (RBAC), multi-factor authentication, and least-privilege engineering practices.
- Continuous infrastructure monitoring, firewall protection, and periodic vulnerability assessments.
6. Data Retention
We retain personal and business records only for as long as necessary to fulfill the purposes for which they were collected, to perform our contractual obligations, or to comply with applicable statutory, accounting, and tax retention periods under Indian law. Upon expiry of the retention period or upon valid request, data is securely deleted or anonymised.
7. Cookies Policy
Our website uses essential cookies to ensure proper functionality, security, and load balancing, as well as basic analytics to understand aggregate traffic patterns. You may configure your web browser to refuse or alert you about cookies; however, disabling essential cookies may affect certain interactive features of our services.
8. Your Data Protection Rights
Subject to applicable law, you have the right to:
- Request confirmation and access to the personal data we hold about you.
- Request correction or updating of inaccurate or incomplete personal information.
- Request erasure of personal data that is no longer necessary for the stated purpose or legal compliance.
- Withdraw consent for optional communications at any time by contacting us.
9. Grievance Officer & Contact Information
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, if you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your data, please contact us at: